About
Who I am
Hi I am Veerle! I am a studious person with broad interests. From playing the violin and dancing to climbing and cycling. I am also passionate about language, AI and Large Language Models.
I have a bachelor’s degree in Linguistics and a master’s degree in Journalism and New Media. Over the years, I have developed various skills: writing, building websites and optimizing them for search engines, analyzing data, designing chatbot dialogues, improving language models and writing prompts. As a result, I have held a variety of positions:
- Web Editor
- Content Manager
- SEO Specialist
- Conversation Designer
- Conversational AI NLU Specialist
Whatever I do, language, technology and puzzling are always the basis. In my work and collaboration with Developers and Data Scientists, I have become increasingly analytical and technical.
I am currently learning Python, because I am convinced that I can achieve even more within the AI field with it.
What I do
I am currently working as a Conversational AI NLU Specialist at Odido. In this role, I improve the quality of the chatbot classification. I ensure that Izzi correctly recognizes questions and provides appropriate answers. My work includes:
- Analyzing data and improving training data, keywords and spelling correction.
- Developing and optimizing prompts that contribute to the LLM classification of the chatbot.
- Identifying trends and gaps in chatbot data to improve classification and content quality.
- Contributing to the proposition, strategy and further development of the chatbot.
I have found that my knowledge of language, AI and Large Language Models (LLMs) extends beyond chatbots. Thus, I also worked on other AI projects within Odido. Here we used LLMs and Generative AI, for example, for:
- Creating summaries of phone calls.
- Developing call categories and labeling calls.
- Building an internal chatbot that uses the knowledge base to generate answers (RAG).
In these AI projects, I designed prompts, analyzed the output and improved them to achieve optimal results.
What I write about
With my background in Journalism, I spent a long time searching for a topic I wanted to write passionately about. Now I have found it! On my website, I share articles about music, language and AI-just because I like it.
I also get a lot of pleasure out of building the pages for these articles. This is how I combine my love for language and technology.
Curious? Take a look at my blog!
More facts
Fun facts
- I have been dancing all my life (ballet, modern, jazz, urban).
- I have been playing violin since 2018 and have an acoustic and electric violin.
- I have a very sweet dog named Nala (a Toller).
- Sometimes I design and improve websites (including this one).